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Support

How can we help you today?

Technical
Port on the product is damaged / not working / unstable / unable to link.

Please check the following adviceNote: Reset to the factory default before checking for problems on the managed switches.1. How long has been the product used? Had the problem happened recently?2. Does the LED light up when connecting the port with an issue?3. How did you find that the port(s) are broken?4. Replace the cable. If it still does not work, try to change the connection to other ports.5. Check the specification of the fiber port on both sides. (especially for fiber ports)

How do I choose SFP modules?
Please confirm the spec of the connected SFP, the following items should be confirmed:
1. Both ends of the Fiber mode (single/multi) should be the same
2. Both ends of the Speed should be the same
3. Both ends of the Distance and wavelength should be the same
4. Check the connector type (SC/ST/LC/WA&WB)
I have problems when upgrading firmware.
Please refer the upgrade instruction that included the "Troubleshooting guides”, and remind solutions based on encountered problem by customer.
How would I know PoE function can work on my camera or other devices?
Our Switch provides Mode A [End-Span] PoE
Please check the customer's device specification (use Mid-Span PoE or End-Span PoE) otherwise the PoE function will not work.
How many switches can be used in a ring? (V3.0)
It has been tested that more than 100 switches can be utilized in a ring topology with great stability.
How many cameras can be used in a single ring with 1G switches?
The camera settings include a lot of values that determine the size of image, please provide the required bandwidth of a camera.
We use this tool to calculate camera bandwidth size.
Please be noted that should there be a gap between real application and estimation.
What should I do to prevent surge issues?
To prevent the issue of surge, we highly recommend using a well grounded and shielded cable to boost the immunity of the device from surge. Another suggestion is that you may install a surge protection device for the data port additionally if the device is located under the environments where it is quite possible affected by high voltage spikes.
For the installation of the surge protector, please note that the surge protector should be as close as possible to the switch in order to maximize protection and to avoid cable exposure between the switch and protector.
How can I calculate the power consumption of an application?
We’d love to help you calculate PoE Power for your project. Contact us!
Calculation Example:
Use PG2-1604-SFP and has 5 PTZ Camera, each PTZ camera requires 10 watt PoE
- Switch system needs 20 watt
- 5 Camera x 10 watt PoE = 50 Watt Total Consumption = 20 watt (system) + 50 watt (camera) = 70 watt
>> select a 48V power supply more than 70W.
Is ERPS / RSTP still compatible between two different firmware?
ERPS of v2.x and v3.0 is NOT compatible.
RSTP of v2.x and v3.0 is compatible.
Inquiry
How could I order the product?
Please contact us by the following methods:

Online Inquiry Form - We will get back to you as soon as possible.

Or contact us directly:
sales@leonton.com
+886-2-2218-3113
Does Leonton offer any evaluation program?
Yes, we do. Please contact us by the following methods:

Online Request Form - We will get back to you as soon as possible.

Or contact us directly:
sales@leonton.com
+886-2-2218-3113
What is the difference between lite-custom and full-custom?
Slight changes based on Leonton’s Standard goods can let you hit the market in the fastest way. By just a simple swap, a lovely re-branding is done without the cost of full R&D process. Mylar, label, housing color, or even unnecessary port could be easily modified to fit your needs. In this way, Leonton can help customers delivering their own product to the market immediately and smoothly.
How far can full-custom go?
From nothing to everything. Leonton helps customers to build the industrial networking products which catch the trending from the very beginning and to manage the project flawlessly for the fastest time-to-market. Emphasis will be always put on development first since we consider it is the most crucial stage in the whole process. Following by a series of verifications and tests, we take nothing of the project easy and manage with a invariable strict attitude. Leonton is your best solution provider for reaching your business goal as we offer not more than good products and service but also deliver our core value, which is the best service.
Is there a minimum order quantity?
No, we would be glad to take your order regardlees of the amount.

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